Refund and Returns Policy

Effective date: July 19, 2026

Human Landscape Studios wants each order to arrive as described and in usable condition. This policy applies to purchases made directly through this website. Purchases made through another retailer are governed by that retailer’s return policy.

Damaged, defective, or incorrect items

If a physical item arrives damaged, defective, or different from the item ordered, contact hello@humanlandscapestudios.com within 14 days of delivery. Include the order number and clear photographs of the item and packaging. After review, Human Landscape Studios will arrange an appropriate replacement or refund.

Other physical-product returns

Unused physical products in their original condition may be requested for return within 30 days of delivery. Contact the studio before sending an item. Unless the return results from an HLS error or a damaged or defective product, the customer is responsible for return shipping. Original shipping charges are not refundable.

Digital products

Because digital products are delivered immediately and cannot be physically returned, completed digital-download purchases are ordinarily final. If a file is defective, inaccessible, or materially different from its description, contact the studio so the problem can be corrected or an appropriate remedy considered.

Refund timing

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and financial institution.